PRICING
Tailored packages for your needs
Pricing
These packages are based on the core hours of 9am – 6pm, Monday to Friday. Certified charities and not for profit organisations qualify for concessionary rates. Out of hours support on weekends, evenings and public holidays is available for an additional hourly charge.
PAYG
Ideal for clients who require intermittent or ad hoc support.
Hourly rate: £28.00
International rates: €34.00 / $40.00
50% deposit in advance – Balance due within 7 days of invoice
Minimum 1 hour
Billed in 15 minute increments
Additional premium may be incurred for support outside core hours
Retainer
Recommended for clients who need ongoing support on a monthly basis.
Hourly rate: £27.00
International rates: €32.00 / $38.00
Invoiced in advance – Unused hours will be carried over to the next month
Minimum 10 hours a month
Out of hours premium waived for clients with us for 6+ months
Projects
For clients who need assistance with a project, one off event or web design*
Bespoke quotation provided for your project or website
50% advance deposit in advance – Balance due within 7 days of invoice
* website maintenance is charged on a PAYG or retainer basis
Transcription
For verbatim or detailed summary transcription of audio and video files
Per minute: From £1.50
International rates: €1.80 / $2.10
Invoiced in advance
Turn around options from 48 hrs – 21 days
Business Terms
A signed contract and Data Processing Agreement (DPA) is required before commencement of work.
Monthly retainer packages must be paid in advance.
Additional charges beyond reasonable use will be charged separately from the hourly rate (e.g. postage, packaging, travel, stationery, printing etc).
If your original requirements change, Pegasus Virtual Support reserves the right to update our initial quotation for services.
